We want your SandRaz Kids experience to be as smooth and joyful as our sets.
Shipping
- FREE across the UAE
- Free international shipping for orders over 300$ or its equivalence
- For orders below 300$; international rates are applied dependent on the region
Returns & Exchanges
At SandRaz Kids, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your order for any reason, we are here to help.
This Return & Refund Policy outlines the terms under which you may return or exchange items and request a refund. By purchasing from SandRaz Kids, you agree to the terms of this policy.
You have ten (10) days from the date of receipt to request a refund. To be eligible, items must be unworn, unused, with tags, in their original packaging, and include a proof of purchase.
If you have any questions or need assistance with your return, please contact us at info@sandrazkids.com
Defective or Incorrect Items
If you receive an item that is defective or incorrect, please contact us immediately within 7 days of receiving the product. We will offer you a full refund or a replacement at no extra charge, depending on your preference.
To return a defective or incorrect item, please:
• Contact us via email at info@sandrazkids.com
• Provide a description of the issue along with your order number, and include photos of the item (if applicable) showing the defect or error.
Changes to the Return & Refund Policy
We reserve the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page with a new "Last Updated" date. We encourage you to review this policy periodically for any updates.
